DStv Customers: Let Us Pay Per Channel
In what was suppose to be an article to showcase the latest DStv Packages and Pricing, has turned into an angry customer fueled discussion whith current DStv customers complaining about the fact that they are not able to pay for individual DStv channels.
Furious DStv customers has taken to the comments to express their anger about the fact that they are not able to pay for DStv channels they want. With DStv Premium subscription now amounting to over R600 if you include PVR access and Extra View functionality, it has just become too expensive for some customers.
Most DStv customers are complaining that they just can not afford to pay the premium subscription to get access to latest sporting events and series. Currently the only way to gain access to these channels is to either buy a premium DStv subscription or be able to get your hands on a old MNet Analog decoder.
Asked why DStv don’t offer customers the opportunity to pay per channels, the company simply responded that there would be a significant cost associated with the development, implementation and administration of the broadcast and backend systems required to deliver customized channel packages, in addition customer also wanted to know why DStv does not provide pensioners with discounted rates and the company responded with that they have not yet found a sustainable method to manage pensioner discounts that is not open to abuse.
It seems that DStv customers are not the only ones wanting to pay per channels, earlier this weeks all Pay TV operators in South Africa have been issued with compliance notices from the National Consumer Commission (NCC). The NCC wants DStv and Top TV to unbundle their channel bouquets and allow subscribers to select which channels they want.
Apparently grouping channels into bouquets falls under the section in the new Consumer Protection Act that prohibits the bundling of services. The CPA states that consumers may not be forced to buy goods or services that do not want or require.
DStv has since responded to the notice saying that they have indeed received it and that they are considering it.



