Okay so I just got off the phone with the Blue Bay Lodge management and I am pleased at the outcome.
They are admitting that their service was not up to scratch as it should have been, and that the person on duty handled the matter in a wrong way. I got offered another night stay at their place with breakfast included or a full refund. I took the refund as I wont be going to the west coast anytime soon again.
Would just like to thank the Blue Bay Lodge management for their swift response and the professional way they resolved it. Some South African companies can learn from these guys how bad customer service can be turned into good service again.
Hi Gerhard,
My Fiance and I are looking at having our wedding at the blue bay lodge…
We are atleast 120 pax so we wont have the same problem you did with people interrupting the ceremony…. luckily we’ll take up all the accommodation…..
Would you recommend the venue and do you think they have really jacked up on their service?
bianca
Hi Bianca, I would not really visit the place again. I mean would you go back to a place that you experienced bad service from? However I must say that they did admit that their service was not up to scratch that weekend and they did reimburse me showing me thats not how they normally operate.
Good luck with the wedding, and enjoy the day.